In the event of a UK euro changeover, the Government would promote fair treatment and comprehensive information for all citizens and consumers. The Government is working with stakeholders to develop a Consumer Protection Framework to protect consumers and maintain consumer confidence in the event of a changeover. We have consulted our key stakeholders informally and a draft framework is available. This draft updates the version that was originally posted on this site in November 2005. The document will be reviewed periodically and comments from interested stakeholders are welcome.

If you have any comments, they should be emailed to:
euro.info@hm-treasury.gsi.gov.uk or sent to:

Euro Preparations Unit
HM Treasury,
Area 3/n1,
1 Horse Guards Road,
London, SW1A 2HQ

The whole document is available in PDF, click here (356KB).

This is a large document. Click on a section title below to view the relevant pdf. The size of the pdf is indicated at the end of the section heading.

CONTENT

Chapter 1 - Introduction (118KB)
Chapter 2 - Existing mechanisms protecting consumers in a euro changeover, (134KB)
Chapter 3 - Additional protections introduced at the time of a euro changeover, (134KB)

Annexes

A - Outline changeover timetable, (73KB)
B - European Commission recommendation on how dual display should be applied, (95KB)
C - European Commission regulation on price conversion, (108KB)
D - Draft retailers’ national consumers’ code of conduct, (70KB)
E - Public transport operators: draft code of best practice for a euro changeover, (97KB)
F - Draft utilities code of conduct, (127KB)
G - Public sector consumer code of conduct, (77KB)
H - Organisations that contributed to development of CPF, (100KB)