Training

Human resource issues are often forgotten. You may need to train staff so they understand how the euro could affect your business processes and ensure you give a positive impression to customers.

Key points

	The euro does not just affect your finance staff. You do not want someone to accept a payment in lira which should have been made in euro.
	If you price in euro you may need to train your marketing and sales staff. This will ensure they understand new euro prices and know how to produce quotes and accept payments in euro.
	If you purchase in the euro area you may also need to train your procurement staff. A single currency should make it easier to compare prices across the euro area, although you need to consider shipping costs, tax and implications for any associated customer service and warranty.
	You should also consider the implications for any agents or overseas-based staff.
	Staff who handle cash will need careful briefing. This will help them become familiar with the security features of the new currency and company policy on acceptance of legacy currency cash payments.